Better Research. Fewer Bad Experiences. More Human Speak.
After 20 years and over 500 studies, we’ve seen where the digital world breaks and how to fix it. Human Fluent is a resource for researchers and designers, curated by Inge and Rebecca.
Make your digital products human fluent
Human Fluent is a collection of resources for UX researchers, product designers, etc. essentially anyone involved in building digital products. We’re here to help you measure success with the USERindex, perfect your remote usability testing, eliminate the recurring friction points in chatbot design and much more.
Chat Best Practices
After endless sessions of watching users struggle with automated conversations (and our personal sad experiences), we’ve learned: chatbot providers keep making the same mistakes.
We’ve cataloged these recurring failures, not to critique them, but to provide the blueprints for improvement and hopefully avoid repeating the past.
USERindex
While usability refers to how successfully a user can carry out a task, User Experience (UX) takes a broader view, taking the user’s individual perception of their entire interaction with the product and even the brand into consideration.
The USERindex is a standardised means of measuring that user experience of any digital interface.
Remote Usability Testing
Long before remote research was a widely accepted practice, it was our specialty. Described by the UXPA as ‘the definitive guide,’ our book is a practical manual for the modern researcher.
Whether you are running your first remote session or your thousandth, this is the foundational text for getting insights right from a distance.